We will gladly accept any return within 30 days, provided the item is in new or like-new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse. Terms of our return policy All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

To send your return you must first call our customer service TOLL FREE number 1800 62 07 07 return tracking number, returns will not be accepted, exchanged or refunded if they are received into our warehouse without a return tracking number.

Infiniti Direct Returns
7 Grosvenor Pl
Brookvale NSW 2100

Along with your return, be sure to include the following:

• Your order number and/or your complete name, address, and date of purchase
• A detailed explanation regarding your reason for returning the item(s)
• Information about whether you would like a refund or a replacement

Refunds will appear on your credit card statement. Refunds for those who have paid via check or money order may take up to 3 weeks to arrive. We imburse you for your actual shipping costs if the item arrived damaged or defective, or if you were shipped an incorrect item due to a mistake on our end. We are unable to reimburse you for service fees charged by third parties, such as Mail Boxes Etc. Otherwise, shipping and handling costs are non-refundable.